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FREQUENTLY ASKED QUESTION

PROMOTION
1
 Where information and promotion application requirements can be obtained?

Information promotion procedures and application requirements such as the promotion of such forms can be obtained http://reg.upm.edu.my/eISO

2
When is an officer eligible for promotion? 

An officer is only eligible to be considered for promotion if he has fulfilled all the promotion conditions stipulated in his service scheme and there is a vacancy for the promotion position, unless the service scheme provides otherwise.

3
What are the factors that determine whether an officer is eligible for consideration for promotion?

According to the Civil Servants (Appointment, Promotion and Termination of Service) Regulations 2012 [P.U. (A) 1/2012], the factors for an officer to be considered for promotion are as follows:

  • Competence and work performance;
  • Qualifications, knowledge, skills and experience;
  • Personal qualities, including suitability for the promotion position, integrity, potential and leadership;
  • Outside activities and contributions to the country and society; and
  • Other aspects deemed relevant by the Promotion Board.
  • 4
    How to determine the seniority of an officer?

    Article 34, Part VI, Civil Servants (Appointment, Promotion and Termination of Service) Regulations 2012 [P.U. (A) 1/2012] the seniority of officers is determined as follows:

  • For officers in the appointment grade, seniority is according to the date the officer was permanently appointed;
  • For officers in promotion grades, seniority is according to the date the officer actually assumed that grade.
  • 5
    What factors can eliminate the seniority of the officer?

  • Unpaid leave and half-paid leave, other than unpaid study leave, will lose seniority during the period of the officer's unpaid leave or half-paid leave;
  • Officers in the appointment grade whose probationary period is extended with a fine will lose seniority during that period;
  • Officers who return to the original service scheme will lose seniority during the period the officer serves in the new service scheme; and absent from duty without leave, without permission or without reasonable cause during the period of their absence.
  • 6
    Can an officer who has been subject to disciplinary punishment be given an acting promotion?

    Officers who are subject to disciplinary punishment will immediately have a period of ineligibility to be considered for promotion. The period of ineligibility is based on the type of punishment. (Refer to Article 12, Guide to Acting and Promotion Management in the Public Service, Service Circular Number 7 of 2010).

    7
    Can an officer who is under investigation be considered for promotion?

    Yes. Officers who are currently under disciplinary or MACC investigation are eligible for consideration in a promotion matter and their status must be notified to the Promotion Board. If an officer is successful in a promotion matter, the decision is subject to the officer being exempt from any disciplinary action.

    8
    How long is the validity period for reserves candidates?  

    The validity period is six (6) months.

    9
    What are the rules used in determining starting salary for promotion?

    The principles applied are as stated in Regulation 44 (1) and 44(2) (a), (b) and (c) - Regulations – Civil Servants (Appointment, Promotion and Termination of Service) Regulations 2012 [P.U.(A) 1/2012]. The salary received by a civil servant who is promoted shall be higher than the final salary received in the previous grade and the difference shall not be less than one (1) salary movement on the previous grade.

    10
    Who is eligible to be an External Assessor for the purpose of Academic Officer Promotion?

    NA

    11
    How many External Assessor evaluation reports are required for the purpose of Academic Officer Promotion?    

    NA


    ORGANIZATIONAL DEVELOPMENT SECTION
    12
    Bagaimana untuk memohon data?

    Permohonan boleh dibuat dengan menggunakan Borang Permohonan Data (OPR/PEND/BR01/DATA) yang dimuat turun daripada http://reg.upm.edu.my/eISO.

    13
    Berapa lamakah masa yang diambil untuk mendapatkan data?

    Permohonan data biasa hendaklah dikemukakan selewat-lewatnya 3 hari bekerja sebelum tarikh data diperlukan. Manakala bagi permohonan data kompleks hendaklah dikemukakan selewat-lewatnya 5 hari bekerja sebelum tarikh data diperlukan.

    14
    Siapakah yang layak memohon data?

    Terdapat dua kategori pemohon iaitu :-

  • pihak dalaman yang terdiri daripada pegawai dan pelajar
  • pihak luaran yang melibatkan sektor kerajaan dan swasta
  • (Permohonan akan dinilai oleh Ketua Bahagian Pengurusan Sumber Manusia sebelum diluluskan)

    15
    Apakah yang dimaksudkan dengan skim perkhidmatan?

    Skim perkhidmatan merujuk kepada satu set peraturan dan syarat yang ditetapkan bagi sesuatu jawatan dalam perkhidmatan awam, termasuk universiti awam. Ia merangkumi kelayakan yang diperlukan, tugas dan tanggungjawab, struktur gaji, peluang kenaikan pangkat, dan lain-lain aspek berkaitan perkhidmatan.

    16
    Bagaimanakah cara untuk memohon penggantian pegawai yang bersara?

    Permohonan boleh dibuat dalam sistem HRPortal UPM, (Modul Pengurusan Permohonan Pengisian Jawatan PTJ).

    17
    Siapakah yang boleh memohon permohonan pengisian perjawatan PTJ di dalam sistem HRPortal UPM?

    Hanya Ketua Pentadbiran/ Pegawai Tadbir di PTJ masing-masing sahaja yang boleh membuat permohonan pengisian perjawatan PTJ.

    18
    Bilakan permohonan pengisian perjawatan PTJ akan dibuka?

    Permohonan akan dibuka pada bulan Disember setiap tahun.

    19
    Apakah kaedah/prinsip digunakan Pejabat Pendaftar dalam menimbang permohonan bagi permohonan jawatan Baharu/ tambahan/ laluan kerjaya?

     Antara kaedah/prinsip yang diguna pakai adalah seperti berikut:  

    20
    Apakah Definisi/ Terminologi Kumpulan Perkhidmatan yang sedang berkuat kuasa?

  • Pengurusan Tertinggi : Gred JUSA C hingga Turus I;
  • Pengurusan dan Profesional : Gred 9 hingga Gred 15;
  • Kumpulan Pelaksana Berkelayakan Diploma/STPM : Gred 5 hingga Gred 8;
  • Kumpulan Pelaksana Berkelayakan SPM : Gred 1 hingga Gred 4.
  • 21
    Apakah itu Waran Perjawatan (WP)? 

    Waran Perjawatan (WP) adalah dokumen rasmi yang digunakan oleh semua agensi di bawah Perkhidmatan Awam Persekutuan untuk meluluskan sesuatu perubahan kepada Senarai Perjawatan Tahunan sektor awam. Ia merupakan dokumen perundangan yang memberi kuasa bagi mewujudkan, menambah, atau mengurangkan bilangan jawatan atau mengubah tangga gaji gred jawatan yang diperuntukkan di bawah sesuatu Maksud Perbelanjaan Anggaran Persekutuan dan seterusnya membenarkan bayaran gaji atau imbuhan dibuat.

    22
    Apakah itu Carta Organisasi?

    Carta organisasi juga dapat menunjukkan garis tanggungjawab (lines of responsibility) skop dan bidang kawalan (span of control) antara satu peringkat kakitangan dan peringkat yang lain dalam sesebuah organisasi serta bidang tugas masing-masing.

    23
    Apakah itu Carta Fungsi?

    Carta fungsi ialah rajah yang mengandungi keterangan tugas utama yang dilaksanakan oleh sesebuah organisasi.

    24
    Apakah itu Surat Kelulusan Perjawatan (SKP)

    Dokumen yang memperakukan perubahan jawatan awam (pewujudan/ pertambahan/ pengurangan jawatan) yang diperuntukkan di bawah sesuatu Maksud Perbelanjaan Anggaran Persekutuan kepada Badan-badan Berkanun Persekutuan dan Maksud Perbelanjaan Negeri kepada Kerajaan Negeri/ Badan-badan Berkanun Negeri dan Pihak Berkuasa Tempatan.

    25
    Apakah itu sistem HRMIS?

    HRMIS merupakan satu portal Jabatan Perkhidmatan Awam yang diwujudkan untuk menguruskan urusan sumber manusia bagi agensi/ organisasi kerajaan terutama urusan perubatan di Hospital dan Klinik Kerajaan.

    26
    Adakah sistem HRMIS melibatkan semua pegawai UPM?

    Tidak, sistem HRMIS hanya melibatkan pegawai bertaraf TETAP sahaja.

    27
    Apakah yang perlu dibuat jika terlupa kata laluan HRMIS?

    Permohonan set semula kata laluan boleh dibuat pada laman sesawang HRMIS https://hrmis2.eghrmis.gov.my. Sila rujuk Panduan Pengguna Set Semula Kata laluan.  

    28
    Mengapakah maklumat tidak terkini sedangkan pengemaskinian telah dibuat dalam sistem HRMIS?

    Maklumat yang terkini akan dipaparkan setelah pengemaskinian disahkan oleh Pentadbir HRMIS. Sila pastikan maklumat telah dikemaskini dalam sistem HRPortal terlebih dahulu.

    29
    Apakah itu Deskripsi Tugas dan Myportfolio?

    Deskripsi Tugas (JD) merupakan dokumen yang menjelaskan tujuan pewujudan sesuatu jawatan dengan mengambil kira komponen akauntabiliti, dimensi dan kompetensi yang diperlukan bagi sesuatu jawatan dalam organisasi. Myportfolio adalah satu dokumen yang mengandungi maklumat penting berkaitan organisasi serta penjelasan mengenai elemen-elemen seperti fungsi, aktiviti, deskripsi tugas, prosedur dan proses kerja.

    30
    Adakah JD perlu dipinda sekiranya penyandang bertukar?

    JD tidak perlu dipinda kerana penyediaan JD merujuk kepada jawatan bukan penyandang. Penyandang akan menggunakan JD di tempat penyandang bertukar.

    31
    Adakah reset Deskripsi Tugas (JD) dibenarkan?

    Tidak dibenarkan bagi JD yang telah diluluskan. Jika terdapat perubahan skop kerja yang tidak sama dengan jawatan sedia ada (tanpa perubahan fungsi asal tujuan pewujudan jawatan tersebut), pegawai perlu berhubung dengan Pentadbiran PTJ atau Pentadbir JD di Seksyen Pembangunan Organisasi, Pejabat Pendaftar.

    32
    Adakah JD perlu dibuat semula jika terdapat perubahan atau penambahan skop kerja?

    Ya. JD perlu dibuat semula di dalam HRPortal (Modul Putrafolio) bagi perubahan atau penambahan skop kerja.

    33
    Berapakah tempoh yang boleh dianggap sebagai Tidak Hadir Bertugas?

    Mengikut Peraturan 23, Akta Badan-Badan Berkanun (Tatatertib dan Surcaj) 2000 Akta 605, menjelaskan tidak hadir bertugas termasuklah tidak hadir bagi apa-apa jua tempoh masa dan tempat pekerja itu dikehendaki hadir bagi pelaksanaan tugas-tugasnya. 

    34
    Bagaimana menguruskan masalah pegawai yang melakukan kesalahan tidak hadir bertugas secara berselang seli iaitu kadang-kadang hadir, kadang-kadang tidak?

    Tindakan hendaklah dimulakan sebaik-baik sahaja pegawai melakukan kesalahan tersebut tanpa menunggu sehingga jumlah hari yang mereka tidak hadir itu mencapai jumlah tertentu. Pada peringkat awal kesalahan itu dilakukan dan jumlahnya masih sedikit, pegawai tersebut sebaik-baiknya diberi nasihat dan bimbingan daripada Ketua Jabatan/Pegawai Penyelia. Bagi memudahkan Ketua Jabatan/Pegawai Penyelia  menguruskan kes tidak hadir bertugas pegawai, Seksyen Pembangunan Organisasi juga telah menyediakan Kit Panduan Mengurus pegawai Tidak Hadir Bertugas bagi Proses Tindakan pegawai Tidak Hadir Bertugas atau Ponteng Kerja dan Dapat Dikesan yang boleh dimuatkan di laman sesawang Pejabat Pendaftar.

    35
    Apakah kesan jika dikenakan tindakan tatatertib?

    Antara kesannya ialah: Tindakan tatatertib akan direkodkan dalam Buku Perkhidmatan. pegawai tidak layak untuk memohon kenaikan pangkat mengikut tempoh yang ditetapkan dalam pekeliling berkaitan. Tindakan tatatertib yang dikenakan akan diambil kira dalam urusan pengesahan jawatan, kenaikan pangkat, biasiswa, dan Anugerah Khidmat Cemerlang.

    36
    Apakah yang dimaksudkan dengan pekerjaan luar?

    Pekerjaan luar merujuk kepada sebarang aktiviti atau perkhidmatan yang dilakukan oleh staf universiti di luar tugas rasmi mereka, sama ada berbayar atau tidak.

    37
    Adakah staf universiti awam dibenarkan melakukan pekerjaan luar?

    Ya, tetapi dengan kelulusan rasmi daripada pihak universiti dan tertakluk kepada peraturan serta garis panduan yang ditetapkan.

    38
    Apakah pekerjaan luar yang tidak dibenarkan?

  • Pekerjaan yang menjejaskan tugas utama di universiti
  • Menjalankan perniagaan yang menimbulkan konflik kepentingan
  • Aktiviti yang boleh menjejaskan nama baik universiti
  • 39
    Bagaimana cara memohon kebenaran untuk pekerjaan luar?

    Pegawai perlu mengemukakan permohonan rasmi dengan menggunakan Borang Permohonan Pekerjaan Luar yang boleh dimuat turun di laman web Pejabat Pendaftar pada no.52 (https://pendaftar.upm.edu.my/faildokumen)   Borang permohonan yang lengkap dengan pertimbangan/Penyelia/keputusan Ketua PTJ dan Aku Janji pekerjaan luar UPM hendaklah dikemukakan kepada Bahagian Pengurusan Sumber Manusia, Pejabat Pendaftar, UPM.

    40
    Apakah tindakan jika seseorang staf tidak mendapatkan kebenaran?

    Staf boleh dikenakan tindakan tatatertib termasuk amaran, pemotongan gaji, atau tindakan lebih berat mengikut peraturan universiti dan Akta Universiti dan Kolej Universiti (AUKU).

    41
    Adakah pekerjaan luar ini boleh dilakukan dalam waktu bekerja?

    Tidak, kecuali dengan kelulusan khas dan ia tidak boleh mengganggu tugas rasmi di universiti.

    42
    Adakah permohonan pekerjaan luar mempunyai tempoh luput?

    Ya. Pegawai perlu membuat permohonan semula setelah tamat tempoh 2 tahun setelah diberikan kelulusan Ketua PTJ.


    RECORDS
    43
    Types of UPM General File Classification Types

    The latest general file classification of Universiti Putra Malaysia. http://www.pendaftar.upm.edu.my/upload/dokumen/20170914121622Rekod_UPM.pdf


    DISCIPLINE
    44
    1. How long that can be considered as Absenteeism?2. How to manage the problem of staff who commits an offense is absent from duty alternately that are sometimes present, sometimes not?  3. What action can be taken by the Head of Department/Officer supervisor if staff obtain false medical certificates and are due a Head of Department/Officer Supervisors approve sick leave for staff to submit a medical certificate from a private clinic?  

    1. According to Regulation 23, the Statutory Bodies (Discipline and Surcharge) Act 2000            Act 605, explained “absence”, in relation to an officer, includes a failure to be present for any length of time at a time and place where the officer is required to be present for the performance of his duties.


    2. Action should be initiated as soon as staffs have committed the offense without waiting until the day that they do not present it reaches a certain amount. In the early stages of the offense and the amount still to some extent, staff should ideally be given advice and guidance from the Head of Department/Supervising Officer.

    3. Keep in mind that the medical certificate issued by a registered medical practitioner (doctor) is as a certificate/confirmation that staff are unwell and recommended resting on the date specified. If the Head of Department / Supervising Officer agreed with the doctor’s staff sick leave may be approved.
    If the Head of Department/Supervising Officer has doubts in the medical certificate submitted by staff, the Head of Department/Supervising Officer may investigate the validity of the medical certificate to get a confirmation by mail from the clinic or hospital issuing the medical certificate. To facilitate the Head of Department / Supervising Officer in managing cases of staff absent from duty,the Disciplinary Section has also provided e-book kit for Process Absenteeism Staff Action with Amend Certificate Sick Leave or Submitting Fake Certificates that can be loaded on the Registrar;s Office website.


    HUMAN RESOURCE SERVICE MANAGEMENT
    45
    1. What is the function of he Medical Section and Employee Relations?2. Can refund be made if there is a clinic Non-Panel?    3. What is the maximum limit for reimbursement of eligible done?  4. Who is entitled to get medical treatment in the clinic UPM panel?    


    1. Among the functions of this section are: - -To plan , manage, monitor and implement both the medical facility staff and retirees  UPM ; a) Business Books Medical Staff ; b) Bill Payment Panel Clinics , Hospitals, IJN , Dialysis Center , NPFDB , National  Tuberculosis Center and University Health Center ; c) Issue a Letter of Guarantee ( GL ) ; d) Managing Appointments Panel Clinic e) Claims of medical / dental / health screening staff f) To update staff / dependents in the file and the
    system -Managing the Medical Board ; -Plan, manage and implement Departmental Council Meeting -Plan, manage and implement the Medical Committee Meeting UPM ; -Plan, manage and implement the Employee Welfare Committee Meeting ; -Plan, manage and implement the Committee meeting Occupational Safety and Health
    Office of the Registrar -Plan, manage and implement the Training and Administration Building Fire drill PPPA -Plan, manage and implement UPM Staff Welfare Fund ; -Manage, coordinate and monitor the Customer Service Day UPM and -Manage and monitor the staff housing loan applications, home relocation allowances, pension withdrawals for employees,  employers’ Declaration and the Letter of Declaration for Marital Status -To manage matters related to UPM staff quarters . -Manage the procurement of staff uniforms UPM


    2. Can. Please fill in the claim form and attach medical care along the original receipt.


    3. RM45 per receipt.


    4. Staff and dependents, including his / her spouse and children aged 18 years.  Children who are studying is up to 21 years old

    46
    1.How many marks of annual performance evaluation to get annual salary movement?

    Minimum marks to enable the staff to receive an annual salary increment is 60%

    47
    How long does it take to process applications submitted allowance?

    The ideal period required is 7 working days of receipt of the applications

    48
    1.When an officer can be confirmed in service?

    1. An officer can be confirmed in service after fulfilling the conditions of approval set out in the scheme of service as follows: i. serve on probation for one (1) to three (3) years; ii. successfully attended the induction course General and Special; iii. passed the examination for the position of certain services as provided for in the scheme of service; iv. certified by the Head of Department; v. additional terms PDP for Medical Lecturer (Coach) Grade DU45 is passed Master Expertise and approved the Senate; and vi. Additional requirements for the PDP Lecturer Grade DS45 is commenced studies at the Ph.D.


    HUMAN RESOURCE DEVELOPMENT DIVISION
    49
    STUDY LEAVE SECTION (Question on Study Leave)

    HUMAN RESOURCE MANAGEMENT
    50
    How to apply data? How long does it take to get data? Who is eligible to apply data?    

  •  Application can be made using the form that can be downloaded from  http://reg.upm.edu.my/eISO


  • For common data application must be submitted no later than 3 working days before the date of the data needed and for complex data applications must be submitted no later than 5 working days before the date of the data needed.

  •  There are two categories of applicant :- -internal party consisting of staff and students -external parties involving the government and the private sector


  •  


    TRAINING
    51
    What are the training-related goals that I need to achieve each year?  

    Every year I have to achieve 3 days of training (18 CPD points). This requirement is in line with the decision of the University Management Committee through a meeting on 25 May 2016 has approved the implementation of the postponement of course policy 7 days a year with a target reduction from 42 points CPD (7 days a year) to 18 points CPD (3 days a year).  

    52
    What form of training can be taken into account in the calculation of staff training CPD?

    There are 3 categories of training taken into account in the calculation of CPD points namely;
    i) Training such as courses, workshops, seminars,
    ii) Learning sessions such as talks, motivational programs, knowledge sharing; and
    iii) Self-study such as reading scientific books, watching training videos and streaming videos UPM staff attendance records are kept in the Training Management System (SPL) which can be accessed using PUTRA ID

    53
    If I need to attend internally organized training, how do I apply?

    Generally, applications can be submitted either online using the Training Management System (SPL) or by using the application form which can be downloaded from the UPM Quality Management System website.

    54
    If I need to attend training organized by an outside agency and need funding, how can I apply?

    Applications can be submitted to the PTJ management (if using PTJ allocation) or the Registrar's Office (using university training allocation). Approval is subject to the needs, justifications, impact and financial capabilities of PTJ / UPM


    RECRUITMENT
    55
    When are job vacancies advertised in UPM services?

    Advertisements for job vacancies in UPM services are usually made from April to June and between August and September each year.

    56
    How do I apply for positions in the Management and Professional (Non-Academic) Group and the Implementation Group in UPM Services?

    Applications must be made through the UPM eJOBS system at the url link https://ejobs.upm.edu.my based on the advertised position vacancy. Applicants must purchase a pin number to apply for the position.

    57
    When are interview calls for an advertised position made?

    Generally, the first interview for an advertised position will be called after the screening process is completed. Successful candidates for interview will be notified via email. However, it is subject to the number of types of positions advertised, the number of applications and the decision of the Committee.

    58
    What are the minimum academic qualifications for appointment to a position at UPM?

    The minimum academic qualification for appointment to a position at UPM is the Malaysian Certificate of Education (SPM).

    59
    Can the qualifications of the Malaysian Vocational Certificate (SVM) and Malaysian Skills Diploma (DKM)/Advanced Malaysian Skills Diploma (DLKM) be appointed at UPM?

    Yes. Holders of the Malaysian Vocational Certificate (SVM) and Malaysian Skills Diploma (DKM)/Advanced Malaysian Skills Diploma (DLKM) can be appointed but limited to a few positions. Relevant positions can be referred to on the Civil Service Remuneration System (SSPA) portal website.

    60
    Can a Foundation Certificate qualification be appointed at UPM?

    Foundation Certificate holders are not eligible for appointment.

    61
    Can a Matriculation Certificate holder be appointed at UPM?

    Yes. Holders of Matriculation Certificate under the Ministry of Education Malaysia (MOE) can be appointed for Grade 5 positions.


    QUALITY MANAGEMENT SYSTEM
    62
    1.Why have held internal audit? 2.Why was the audit conducted by SIRIM?

    1.To ensure the quality management system meets the planning and well executed and effective. Any non-conformity report (NCR) reported during the audit. Any report (either observation or NCR) of the last audit, will be reviewed when the current audit of preventive and corrective actions.

    2.There are three types of audits conducted by SIRIM the Compliance Audit (Compliance Audit), Audit Oversight and Audit Certification / Recertification. These audits are conducted to assess the implementation of MS ISO 9001:2008. At the same time the purpose of this audit was to determine compliance with the requirements of the Quality Management System / ISO 9001:2008 requirements and verify the effective implementation of corrective actions on prior audit findings. Recertification audit conducted to review the changes that occurred prior SPK awarded new

    63
    1.What Innovative and Creative Circle (ICC)? 2.What is innovation? 3.What is creativity?

    1.A small group (4 to 10) representing the same workplace or cross-functional group to identify problems, analyze and solve problems or find opportunities to improve existing processes or / and introduce processes, new products or services to add value to service delivery and innovative creative department.

    2.Innovation is a method to find a way to produce a product or service better either through modification or improvement.

    3.Creativity is the ability or the ability to create, develop and produce something new or in a new form through imaginative skill. It involves:   • Ability to think that new ideas are unique and interesting • Ability to think critically and analytically evaluate the idea and then submit the proposed settlement • Ability to think practically and translate ideas and theory to application form

    Updated:: 17/04/2025 [m_hamizan]

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